Terms and Policies

Welcome to Moroccan Tan. This page sets out the legal terms, privacy practices, and customer policies that apply when you visit or purchase from any Moroccan Tan website, including www.moroccantan.com, www.moroccantan.com.au, www.moroccantan.co.uk, and any other regional extensions operated by Moroccan Tan Pty Ltd (ABN 52 159 135 850) (“we”, “us”, “our”).

By using our websites or purchasing from us, you agree to these Terms and Policies.

1. Terms of Service – conditions of website use, orders, payments, intellectual property, and liability.
2. Privacy Policy – how we collect, use, and protect your personal and business information.
3. Returns Policy – what to do if your item is damaged, faulty, or incorrect.
4. Shipping Policy – how we process, deliver, and protect your shipments.

By accessing or using our website or purchasing products, you agree to be bound by these Terms. We may update them from time to time, and your continued use signifies acceptance of the current version.

You must be at least 18 years of age or have parental or guardian consent to make purchases.

We strive for accuracy in all product descriptions, pricing, and imagery. Minor variations may occur, and product availability may change without notice.

All prices are displayed in the local currency of the regional website being used. Applicable taxes, duties, or other government charges (such as GST, VAT, or sales tax) are applied according to the laws of the relevant jurisdiction at checkout. Import duties or customs charges for international orders are the customer’s responsibility.

Orders are subject to availability and confirmation. Once payment is received, you will receive an order confirmation. We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or stock limitations.

All Moroccan Tan trademarks, trade names, logos, imagery, and designs (including Moroccan Tan, Moroccan Nights, Moroccan Black, Moroccan Skin, and Moroccan Days) are owned or licensed by Moroccan Tan Holdings Pty Ltd. No reproduction or use of our brand assets is permitted without written consent.

To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from website use or product purchase. Nothing in these Terms limits your rights under the Australian Consumer Law (ACL) or equivalent overseas consumer laws.

These Terms are governed by the laws of Victoria, Australia. Disputes shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

We handle personal and business information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and equivalent data-protection laws in other countries (including the UK GDPR and EU GDPR).

We may collect information such as:

We also record the local governing-authority registration details you provide (for example, ABN in Australia or EIN in the USA).

We may use your information to:

We may share information with trusted service providers who help us operate our business—such as payment gateways, logistics, marketing, analytics, and IT hosting—on a confidential basis and only for authorised purposes. We do not sell or rent your data.

Our sites use cookies to enhance functionality and gather usage analytics. You may disable cookies in your browser, but doing so may affect certain features.

We apply encryption, secure servers, and restricted access to protect your data. Some data may be stored securely overseas via cloud infrastructure.

You may request access to or correction of your information at any time by contacting info@moroccantan.com.au.

By subscribing, you consent to receive marketing communications via email or SMS. You may opt out at any time using the unsubscribe link in messages or by contacting us.

Please direct privacy concerns to info@moroccantan.com.au. We will investigate promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) or your local data-protection authority.

We take pride in the quality of Moroccan Tan products and want every customer to have a consistent, reliable tanning experience. If your item arrives faulty, damaged, or incorrect, we’ll gladly replace or refund it in line with the Australian Consumer Law (ACL).

You are entitled to a repair, replacement, or refund where a product is faulty, damaged, or not as described. We do not accept returns for change of mind or for products that have been opened, used, or tampered with due to hygiene and safety requirements.

Trade and distributor relationships may be governed by separate contractual terms and commercial schedules, at our absolute discretion.
Any returns or replacements under such agreements must comply with the specific provisions outlined in those agreements.

Moroccan Tan professional tanning solutions are formulated with naturally derived and organic ingredients, and as such, they are subject to natural variation and gradual ingredient breakdown over time.
The Exotic Collection generally has a shorter shelf life than the Originals, owing to its higher natural composition. While most unopened solutions that have been appropriately stored will maintain optimal performance for approximately two years from the production date, storage and shelf display conditions significantly affect longevity, and these factors are outside our control once the product has been dispatched to the customer.

To preserve product quality, we recommend:

In warmer climates or non-temperature-controlled environments, we recommend that salons and stockists rotate stock within 12–18 months to ensure active ingredient (DHA) effectiveness and avoid diminished tanning performance.

While products may still appear visually fine after this period, the DHA (active tanning ingredient) naturally degrades over time, which may result in reduced bronzing performance or inconsistent results.

Due to the professional nature of these products and their dependence on storage and handling conditions outside our control, Moroccan Tan will only accept refund or exchange requests for professional or wholesale products that:

Returns or exchanges will not be accepted for products purchased more than 12 months prior, or where product degradation or performance issues may reasonably be attributed to storage, environmental exposure, or extended shelf time.

We encourage all professional partners and stockists to maintain responsible stock rotation practices to ensure optimal client outcomes and to prevent returns due to aged or improperly stored product.

Nothing in this Returns Policy limits your rights under the Australian Consumer Law (ACL) or equivalent consumer-protection legislation in your jurisdiction.

Orders are generally processed within 1–2 business days (excluding weekends and public holidays). Once your order is dispatched, its status will be updated within your online account or order record on our website. Our system may also issue an automated email notification confirming that your order has been shipped.

We deliver domestically throughout Australia, and the United Kingdom, and selected international destinations. Domestic orders are sent via our nominated courier. Customers may request to collect goods in person or use their own domestic courier or international freight forwarder, provided that:

Shipping costs are calculated at checkout based on weight, value, and destination. Free-shipping promotions may apply occasionally.

Tracking numbers are uploaded to your order record within our platform or website. This system may automatically send a shipping-confirmation email with the tracking link.

We are not responsible for delays beyond our control, such as courier disruptions or customs inspections, but we will assist you to resolve them wherever possible.

We take every care to ensure your order is packed securely and delivered safely. However, once your parcel has been lodged with the carrier, it is in the carrier’s care until it reaches you.

If your parcel is lost, stolen, or arrives damaged, please notify us at info@moroccantan.com.au within 7 days of the delivery date (or expected delivery date if the parcel has not arrived). Please include your order number, tracking details, and clear photographs (if applicable).

At checkout, customers may purchase Shipping Protection to safeguard their order in transit. This optional service provides priority handling of claims and peace of mind against:

Claims under Shipping Protection must be lodged within 14 days of delivery or expected delivery date. Proof of loss or damage (including carrier confirmation, photos, or documentation) may be required to validate your claim.

Once approved, we will promptly arrange either a replacement shipment of the affected products or a refund of the product value (excluding the Shipping Protection fee).

If Shipping Protection is not purchased, we will still assist by liaising with the carrier to investigate the matter; however, replacements or refunds for lost or damaged parcels will be determined at our discretion based on the carrier’s final outcome.

Shipping Protection does not cover delays caused by customs inspections, courier backlog, incorrect shipping addresses, or circumstances beyond carrier control.

International customers are responsible for import duties, customs charges, or local taxes. For compliance and invoicing, we may request your business-registration details issued by your local authority (for example):

Please ensure your shipping details are accurate. If a parcel is returned due to an incorrect or incomplete address, we may re-ship at your expense.

For any enquiries regarding these policies or your order:
Moroccan Tan Pty Ltd
Email: info@moroccantan.com.au
Web: www.moroccantan.com | www.moroccantan.com.au | www.moroccantan.co.uk
Business Address: Victoria, Australia